In alignment with the Australian Privacy Principles (APP) under the Privacy Act 1988 (Cth), Fluence Energy (“Fluence”, “Company”, “us” or “we”) has enacted the following rights and protocols to ensure the protection and fair handling of personal information of our users from Australia:
Privacy Policies and Practices (APP 1): Fluence Energy, LLC has established and implemented practices, procedures, and systems relating to our functions or activities to ensure compliance with the Australian Privacy Principles. We are committed to maintaining and continuously reviewing these policies and practices to ensure ongoing compliance.
Anonymity and Pseudonymity (APP 2): Where it is lawful and practical, individuals have the option of not identifying themselves or using a pseudonym when dealing with us. However, not providing us with certain information may limit our ability to provide you with our products or services.
Collection of Personal Information (APP 3):
We only collect personal information that is reasonably necessary for our business functions or activities. We do so in a lawful and fair way, and not in an unreasonably intrusive way.
Notification of the Collection of Personal Information (APP 5):
When we collect your personal information, we take reasonable steps to notify you of various matters, such as the purposes of the collection and your rights to access and correct the personal information.
Use and Disclosure of Personal Information (APP 6):
We only use or disclose personal information for the particular purpose for which we collected it (the primary purpose), unless you have consented to a secondary purpose, or the APP permits the use or disclosure.
Direct Marketing (APP 7):
We do not use or disclose personal information for the purpose of direct marketing unless you have provided explicit consent for this use, or in circumstances where it is permitted under the APP.
Cross-border Disclosure of Personal Information (APP 8):
Before we disclose personal information about an individual to a party that is not in Australia, we take reasonable steps to ensure that the recipient does not breach the APP in relation to the information.
Adoption, Use or Disclosure of Government Related Identifiers (APP 9): We will not adopt a government related identifier of an individual as our own identifier, or use or disclose a government related identifier of an individual, unless this is necessary for us to verify the identity of the individual for the purposes of our activities or functions.
Quality of Personal Information (APP 10): We take reasonable steps to ensure the personal information we collect, use or disclose is accurate, up-to-date and complete.
Security of Personal Information (APP 11): We take reasonable steps to protect personal information we hold from misuse, interference, and loss, as well as unauthorized access, modification or disclosure. When we no longer need personal information, we take reasonable steps to destroy or de-identify it.
Access to Personal Information (APP 12):
You may request access to the personal information we hold about you. We will provide access unless the APP permits us to deny access, such as when providing access would have an unreasonable impact on the privacy of other individuals.
Correction of Personal Information (APP 13):
If we hold personal information about you that is incorrect, we will take reasonable steps to correct it or associate a statement identifying the information as incorrect, unless it is impracticable or unlawful to do so.
Complaints:
If you believe that we have breached the APP and wish to make a complaint, please contact us at dpt_global@fluenceenergy.com. We will respond to your complaint promptly and aim to resolve the matter. If you are unsatisfied with our response, you may submit a complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.